Frequently Asked Questions
Explore our knowledge base for quick answers and support
Account & Subscription
How do I create an account?
Visit our Homepage, click “Subscribe Now,” and follow the on-screen instructions to choose a plan and provide your details.
How do I log in to my account?
Click “Login” at the top-right corner of our website. Enter your email and password. Forgot your password? Click “Forgot Password” on the login page.
What subscription plans are available?
We offer monthly, quarterly, and annual plans. See our Pricing Page for details.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your plan in your account dashboard under “Subscription Management.”
How do I cancel my subscription?
Log in to your account, go to “Subscription Management,” and click “Cancel Subscription.” Your access will remain active until the end of your billing cycle.
Technical Support
What devices are compatible?
Our service works on Smart TVs, Android/iOS devices, MAG boxes, FireStick, Chromecast, and computers. See our Device Compatibility page for more details.
How do I install the IPTV app?
Follow our step-by-step guides on our Installation Guide page for your specific device.
Why is my stream buffering?
Buffering is often caused by slow internet. Ensure your connection speed is at least 15 Mbps. Restart your router or switch to a wired connection.
I forgot my password. How do I reset it?
Click “Forgot Password” on the login page and follow the instructions. You’ll receive a reset link via email.
The app isn’t working. What should I do?
Try restarting the app or your device. If the issue persists, check your internet connection or contact our support team.
Payment & Billing
What payment methods do you accept?
We accept credit/debit cards, PayPal, and cryptocurrencies like Bitcoin.
Is there a contract?
No, all plans are month-to-month or annual with no long-term contracts.
Can I get a refund?
Yes, within 3 days of your initial purchase. See our Refund Policy for details.
How do I update my payment information?
Log in to your account, go to “Billing Details,” and update your payment method.
General
Can I use my subscription on multiple devices?
Yes, you can install the app on multiple devices, but only one device can stream at a time. For multi-device streaming, check our Family Plans.
Do you offer a free trial?
Yes! We offer a 24-hour free trial with no credit card required. Start Your Free Trial now.
Can I request specific channels or shows?
Yes! Submit requests via our Support Portal or live chat.
What countries are supported?
Our service works in all countries, but content availability may vary by region.
How do I contact support?
Use our live chat or email support@maxplayiptv.com